This policy applies to Paterson & Paterson Consulting Pty Ltd. The policy explains how we collect and handle personal information, covered by the Australian Privacy Act 1988 (Cth) (‘Privacy Act’), that is collected when you contact us and use our services. It is not intended to cover categories of information that are not covered by the Privacy Act.
Our web address
The website address for Paterson & Paterson Consulting is: https://www.pnpc.com.au
Collection of Personal Information
Paterson & Paterson Consulting collects and holds personal information from clients, customers, contractors and other individuals.
We collect and hold this information for our business purposes.
The main types of personal information collected relates to:
- the contact details and organisational roles of our actual and prospective clients, suppliers and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles;
- personal information collected in the course of providing our services to our clients (for example, personal details collected during a coaching session or HR investigation);
- personal information collected in relation to persons who attend workshops or other events we run or are otherwise involved in;
- personal information collected when individuals communicate with us (including via email);
We collect most personal information directly from individuals when we deal with them. The personal information we collect may be provided in forms
filled out by individuals, face to face meetings, 360 survey participant report, email messages, telephone conversations or when you use our website. If you contact us, we may keep a record of that contact.
We may also collect personal information when it is provided to us by third parties, including our clients. This may include personal information
contained in materials provided to us in the course of providing products (for example, hard copy materials associated with workshop attendance)
and services to our clients. When this occurs, we rely on the person providing us with that personal information having the right to do so.
Use of personal information
The main purposes for which we collect, hold and use personal information are:
• to provide our services;
• to respond to an individual’s request;
• to communicate, and maintain contact, with clients;
• for general management and reporting purposes, such as invoicing and account management; and
• where required or permitted by law, regulation, rule or professional standard.
Disclosure of personal information
Paterson & Paterson Consulting does not routinely disclose personal information to other organisations unless:
• use or disclosure is permitted by this policy;
• we believe it is necessary to do so in connection with a service we are providing;
• to protect the rights, property or personal safety of any member of the public or a customer of Paterson & Paterson Consulting or
the interests of Paterson & Paterson Consulting;
• you give your consent; or
• such disclosure is otherwise required or permitted by law, regulation, rule or professional standard.
• We may also share non-personal or de-identified information for research or promotional purposes.
We do not sell personal information to third parties.
Paterson & Paterson Consulting uses a range of third party providers to help us maximise the quality and efficiency of our services and our business operations (including internal business requirements, such as IT and account keeping requirements). This means that individuals and organisations outside of Paterson & Paterson Consulting will sometimes have access to personal information held by us and may collect or use it from or on behalf of us. This may include, but is not
limited to, independent contractors, information technology providers and accountants.
Privacy on our website
This policy also applies to any personal information we collect via our website in addition to personal information you provide to us directly – such as where
you make a request or complete a registration form.
In order to properly manage our website and applications, we may log certain statistics about the users of the facilities, for example the users’
domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our website works effectively for users.
In the event that Cookies are used to make the website work more efficiently, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.
Paterson & Paterson Consulting will take all reasonable steps to ensure the security of any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require IT and accounting providers to respect the confidentiality of any personal information that we hold.